Skip to content
HopeNest
Help center

Answers first, a person right after.

The questions below cover most of what donors and organisers ask. If yours is not here, support is staffed by people who can actually look at your campaign.

24/7
Priority support, every day
<2 min
Median time to a first reply
People
Not bots, not a ticket queue
Hands typing on a laptop at a bright desk

For donors

Usually not. Most HopeNest campaigns are personal fundraisers rather than registered charities, and a gift to an individual is not deductible in most jurisdictions. Where a registered nonprofit runs the campaign, they will say so and can issue their own receipt — ask them before you give if it matters to you.

For organisers

Most campaigns are reviewed within a day. Emergency causes are queued ahead of the general line. If a reviewer needs something clarified they will contact you rather than silently reject it.