Need help?
Talk toa real person.
No ticket deflection, no chatbot loop. The people who answer support are the same people who review campaigns, which means they can usually just fix it.
- 24/7
- Support coverage
- <2 min
- Median first reply
- 4
- Specialist inboxes
Before you write
- Include the campaign link — it is the fastest way for us to see what you are seeing.
- Tell us the email address you used to donate or to register, so we can find the record.
- If a payout is involved, say the amount and the date you requested it.
- Never send bank details, ID documents or passwords by email. We will never ask for them that way.
Send us a message
A real person reads every one, usually within a few hours.
Or write to a specialist team
General support
Donors and organisers, any question at all. This is the fastest route and the one staffed around the clock.
support@hopenest.orgTrust & safety
Report a campaign you believe is fraudulent, or file a claim under the Giving Guarantee. Include the campaign link and the email you donated with.
safety@hopenest.orgPress enquiries
Journalists and media requests, including interview and data requests. Brand assets are on the newsroom page.
press@hopenest.orgPartnerships
Nonprofits, hospitals, schools and companies looking at matching programmes or bulk onboarding.
partners@hopenest.orgWhat you can expect
- 24/7 priority support
- Real people, never bots
- Replies in under 2 minutes
- US dollar & euro support